Self-assessment

Operations Health Diagnostic

Answer 12 questions to score your current operations maturity. Cilion uses these same dimensions during engagement scoping to identify where your process gaps are widest. Takes 3 minutes.

1. 01Can you name your three costliest process bottlenecks with quantified dollar impact right now?

   NoRarelyMostlyYes

2. 02Do you have current-state value stream maps for your top three revenue-generating processes?

   NoRarelyMostlyYes

3. 03Is every cross-functional handoff governed by a RACI matrix with clear accountable owners?

   NoRarelyMostlyYes

4. 04Do you measure cycle time, lead time, and throughput separately for your critical processes?

   NoRarelyMostlyYes

5. 05Has your team conducted a gemba walk on any production or service delivery process in the last 90 days?

   NoRarelyMostlyYes

6. 06Are your standard work documents updated and include takt time, work sequence, and standard WIP?

   NoRarelyMostlyYes

7. 07Do you have a structured Pareto analysis process for prioritizing root causes of defects?

   NoRarelyMostlyYes

8. 08Have you validated that an executive sponsor with budget authority champions your current improvement initiative?

   NoRarelyMostlyYes

9. 09Can your process documentation be directly handed off to an automation or RPA team without reinterpretation?

   NoRarelyMostlyYes

10. 10Do you track first-pass yield on transactional processes like order entry and invoice processing?

    NoRarelyMostlyYes

11. 11Have you conducted a waste walk using the DOWNTIME framework across any department in the last six months?

    NoRarelyMostlyYes

12. 12Is there a monthly KPI scorecard that ties process metrics to P&L impact and is reviewed by your C-suite?

    NoRarelyMostlyYes